Informativa sulle spedizioni
# Shipping & Delivery Policy
This Shipping & Delivery Policy forms part of our Terms of Service and should be read alongside our Terms & Conditions available at:
https://www.maisonnovaire.com/policies/terms-of-service
By placing an order with Maison Novaire, you agree to the terms outlined below.
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## Order Processing & Fulfillment
Maison Novaire works with trusted fulfillment and logistics partners to ensure orders are processed and delivered efficiently and securely.
Orders are typically processed within 1–5 business days after payment confirmation, excluding weekends and public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.
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## Estimated Delivery Time
Estimated delivery times vary depending on the destination and product availability.
Most orders are delivered within:
7–15 business days from the date of shipment confirmation.
Please note that delivery estimates are not guaranteed and may occasionally be affected by:
- Customs processing
- Carrier delays
- Severe weather conditions
- High seasonal demand
- International logistics disruptions
Estimated delivery timelines may also be displayed during checkout for individual products.
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## Shipping Rates
We offer worldwide shipping.
- Orders below $55 are subject to a standard shipping fee of $3.99.
- Eligible orders above $55 may qualify for free standard shipping.
- Additional shipping charges may apply for oversized, heavy, or specialty items including handbags, shoes, boots, or similar products. Any applicable fees will be clearly displayed during checkout before payment is completed.
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## Order Tracking
Once your order has been shipped, you will receive a confirmation email containing:
- Your tracking number
- Shipment tracking link
- Estimated delivery updates
If you do not receive tracking information within 5 business days after placing your order, please contact us at:
info@maisonnovaire.com
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## International Shipping & Customs
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Maison Novaire is not responsible for delays caused by customs clearance procedures.
Customers are responsible for ensuring compliance with local import regulations applicable in their country.
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## Delayed Deliveries
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
If your shipment is significantly delayed, we will make reasonable efforts to notify you and provide updated tracking or delivery information.
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## Incorrect Shipping Information
Customers are responsible for ensuring that shipping details are accurate at checkout.
Maison Novaire is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Packages returned due to failed delivery attempts or incorrect addresses may be subject to additional shipping charges.
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## Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Maison Novaire is not responsible for lost or stolen packages.
If you believe your package was lost in transit, please contact us and we will assist you in opening a carrier investigation where applicable.
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## Questions About Returns
For information regarding returns, refunds, or exchanges, please review our Return & Refund Policy:
https://maisonnovaire.com/policies/refund-policy
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## Contact Information
For questions regarding shipping, delivery, or store policies, please contact:
info@maisonnovaire.com